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EDUCATIONAL PROGRAMME 

Brought to you by European Cleaning Journal and the ISSA

12.00 – 13.00   

 

SESSION ONE 

 

13.15 – 13.20

 

 

13.20 – 13.50

 

 

 

 

 

 

 

 

13.50 – 14.05

14.05 – 14.25

 

SESSION TWO

 

14.25 – 14.30

 

 

14.30 – 15.00

 

 

 

 

 

 

 

 

 

15.00 – 15.15

15.15 – 15.30

 

SESSION THREE 

 

15.30 – 15.35

 

 

15.35 – 16.05

 

 

 

 

 

 

 

 

 


 

 

16.05 – 16.20

16.20 – 16.30

LUNCH AND  A FACILITATED ROUNDTABLE DISCUSSION 

 

 

 

CHAIRS' OPENING REMARKS 

Dianna Steinbach, ISSA 

 

TRENDS IN CUSTOMER RELATIONSHIPS
Chris James, CEO, WAMITAB

 

Whether you’re a service provider, distributor or manufacturer of products – the nature of customer relationships has evolved significantly in recent years. Nurturing, maintaining and managing those relationships is key to business success. We look at the most important trends and offer an insight into possible developments for the future.

 

QUESTIONS AND ANSWERS 

TEA, COFFEE AND NETWORKING 

 

 

 

CHAIRS' OPENING REMARKS 

Dianna Steinbach, ISSA 

 

THE INTERNET OF CLEAN

Sandra Sieber, Professor, Barcelona Business School.
 

New smart technologies are affecting every aspect of our lives, and the digital age will inevitably impact on the professional cleaning sector significantly. However, it’s all very well having a host of technologies available – the key challenge is selecting the right solutions and using data in a way that brings concrete results to any business. That means better productivity, client/staff benefits and ultimately higher profitability.

 

QUESTIONS AND ANSWERS 

TEA, COFFEE AND NETWORKING 

 

 

 

CHAIRS' OPENING REMARKS 

Dianna Steinbach, ISSA 

 

PEOPLE
Dr Stephen Wise, Associate Director, Amec Foster Wheeler

 

No matter how much technology impacts on the cleaning sector, ultimately it is a business based on people. It employs literally millions of people worldwide. With demographic changes across the world, finding the right people and retaining them is becoming increasingly challenging - particularly in an industry which is perceived is being low-skilled and badly paid. We will look at the wider issues concerning employment and workforce and explore future trends and possible solutions for the cleaning sector.

 

QUESTIONS AND ANSWERS 

TEA, COFFEE AND NETWORKING